FAQs
Border FAQs…
Border FAQs…
Q1: Do passengers need to get off at immigration?
A: Starex via Tuas: passengers must get off and clear immigration.
All other vehicles (car/MPV) and
Q2: Will there be extra charges at the border?
A: No—standard checkpoint/toll fees are included.
Any fines due to passenger violations (prohibited items, undeclared goods, unpaid duty) are the passenger’s responsibility.
Q3: What should I prepare before crossing?
A: Valid passport for all passengers.
Entry card is required — please complete it before arrival.
Q4: Can I request a stop along the way?
A: Yes. Please request in advance.
Additional charges may apply depending on time and distance.
Payment FAQs…
Payment FAQs…
Q1: When do I need to pay?
A: You can pay in advance to lock the vehicle & pickup time, or pay upon arrival at your destination.
Q2: Do I need to pay a deposit?
A:
• Short trips (SG ↔ JB / nearby): No deposit needed.
• Long-distance trips (e.g., Malacca or further): 20–30% deposit (depends on route and vehicle).
• Public holidays / New Year period: deposit is required (route and vehicle based).
This is to reserve the driver schedule and avoid last-minute cancellations.
Q3: What payment methods do you accept?
A: PayNow, E-Wallet, Bank Transfer, and cash (SGD/MYR).
Q4: Is the price per person or per vehicle?
A: Per vehicle (not per passenger).
Q5: Are there any hidden fees?
A: No. You’ll receive a clear quote before the trip.
If any extra service is requested (e.g., additional stops), we will inform you and confirm before charging.
Booking FAQs…
Booking FAQs…
Q1: How do I book a private transfer?
A: Message us on WhatsApp with pickup, destination, date/time, passengers, and luggage. We’ll confirm the vehicle, price, and pickup time.
Q2: How early should I book?
A: We recommend booking 2–3 days in advance.
Last-minute bookings are possible if a vehicle is available.
Q3: Can I book on the same day?
A: Yes, subject to availability.
Send your details on WhatsApp and we’ll confirm quickly.
Q4: Can I change my itinerary after booking?
A: Yes. Changes are allowed 1–2 days before the travel date, subject to vehicle availability. We will reconfirm the updated details before the trip.
Q5: What details do you need for a quote?
A: Pickup, destination, date/time, passenger count, luggage count, and child seat needs (if any). For airport pickup, include your flight number.
Airport FAQs…
Airport FAQs…
Q1: How does airport pickup work?
A: Share your flight number and pickup terminal.
The driver will confirm the meeting point and contact you on WhatsApp upon arrival.
Q2: Do you charge if my flight is delayed?
A: Yes. Waiting time charges apply for flight delays.
Please provide your flight number so we can track and confirm the waiting charge arrangement.
Q3: What information should I send for airport pickup?
A: Flight number, arrival date/time, terminal, passenger count, luggage count, and destination.
Q4: Can I change my pickup time if my flight time changes?
A: Yes. We will adjust based on the updated flight information.
Waiting time charges may apply if there is extended delay.
Child Seat FAQs…
Child Seat FAQs…
Q1: Do children need a child seat?
A: Yes. Child seats are required for young children.
Requirements may vary by country—please inform us during booking so we can arrange the correct setup.
Q2: Do you provide child seats?
A: es. We can provide one child seat per trip (subject to availability).
Please request during booking.
Q3: What child seat size do you provide?
A: We provide a child seat for children up to 18kg.
If you need a different size, we recommend bringing your own.
Q4: Can I bring my own child seat?
A: Yes. You may bring your own child seat.
Please let us know in advance so we can ensure suitable seating and space.
Innovative
Singapore • Malaysia • Thailand
Pricing
Per vehicle, not perpassenger
Payment
Singapore • Malaysia • ThailandPayNow.E-WalletBank Transfer.Cash(SGD& MYR)
Border
Woodlands (exceptBas Van) generallyremain seated.
Last Minute
Same-day possible;best to book 2-3days ahead.
Child Seat
1 child seat (up to 18kg) per trip available
Changes
Subject to availability;confirm new quoteif itinerary changes
Flight Delay
Waiting fees apply(Provide flight numberto track arrival)
FAQs
Border FAQs…
Border FAQs…
Q1: Do passengers need to get off at immigration?
A: Starex via Tuas: passengers must get off and clear immigration.
All other vehicles (car/MPV) and
Q2: Will there be extra charges at the border?
A: No—standard checkpoint/toll fees are included.
Any fines due to passenger violations (prohibited items, undeclared goods, unpaid duty) are the passenger’s responsibility.
Q3: What should I prepare before crossing?
A: Valid passport for all passengers.
Entry card is required — please complete it before arrival.
Q4: Can I request a stop along the way?
A: Yes. Please request in advance.
Additional charges may apply depending on time and distance.
Payment FAQs…
Payment FAQs…
Q1: When do I need to pay?
A: You can pay in advance to lock the vehicle & pickup time, or pay upon arrival at your destination.
Q2: Do I need to pay a deposit?
A:
• Short trips (SG ↔ JB / nearby): No deposit needed.
• Long-distance trips (e.g., Malacca or further): 20–30% deposit (depends on route and vehicle).
• Public holidays / New Year period: deposit is required (route and vehicle based).
This is to reserve the driver schedule and avoid last-minute cancellations.
Q3: What payment methods do you accept?
A: PayNow, E-Wallet, Bank Transfer, and cash (SGD/MYR).
Q4: Is the price per person or per vehicle?
A: Per vehicle (not per passenger).
Q5: Are there any hidden fees?
A: No. You’ll receive a clear quote before the trip.
If any extra service is requested (e.g., additional stops), we will inform you and confirm before charging.
Booking FAQs…
Booking FAQs…
Q1: How do I book a private transfer?
A: Message us on WhatsApp with pickup, destination, date/time, passengers, and luggage. We’ll confirm the vehicle, price, and pickup time.
Q2: How early should I book?
A: We recommend booking 2–3 days in advance.
Last-minute bookings are possible if a vehicle is available.
Q3: Can I book on the same day?
A: Yes, subject to availability.
Send your details on WhatsApp and we’ll confirm quickly.
Q4: Can I change my itinerary after booking?
A: Yes. Changes are allowed 1–2 days before the travel date, subject to vehicle availability. We will reconfirm the updated details before the trip.
Q5: What details do you need for a quote?
A: Pickup, destination, date/time, passenger count, luggage count, and child seat needs (if any). For airport pickup, include your flight number.
Airport FAQs…
Airport FAQs…
Q1: How does airport pickup work?
A: Share your flight number and pickup terminal.
The driver will confirm the meeting point and contact you on WhatsApp upon arrival.
Q2: Do you charge if my flight is delayed?
A: Yes. Waiting time charges apply for flight delays.
Please provide your flight number so we can track and confirm the waiting charge arrangement.
Q3: What information should I send for airport pickup?
A: Flight number, arrival date/time, terminal, passenger count, luggage count, and destination.
Q4: Can I change my pickup time if my flight time changes?
A: Yes. We will adjust based on the updated flight information.
Waiting time charges may apply if there is extended delay.
Child Seat FAQs…
Child Seat FAQs…
Q1: Do children need a child seat?
A: Yes. Child seats are required for young children.
Requirements may vary by country—please inform us during booking so we can arrange the correct setup.
Q2: Do you provide child seats?
A: es. We can provide one child seat per trip (subject to availability).
Please request during booking.
Q3: What child seat size do you provide?
A: We provide a child seat for children up to 18kg.
If you need a different size, we recommend bringing your own.
Q4: Can I bring my own child seat?
A: Yes. You may bring your own child seat.
Please let us know in advance so we can ensure suitable seating and space.
Innovative
Singapore • Malaysia • Thailand
Pricing
Per vehicle, not perpassenger
Payment
Singapore • Malaysia • ThailandPayNow.E-WalletBank Transfer.Cash(SGD& MYR)
Border
Woodlands (exceptBas Van) generallyremain seated.
Last Minute
Same-day possible;best to book 2-3days ahead.
Child Seat
1 child seat (up to 18kg) per trip available
Changes
Subject to availability;confirm new quoteif itinerary changes
Flight Delay
Waiting fees apply(Provide flight numberto track arrival)