FAQs

A: SGD and MYR. We accept both currencies at transparent, fixed exchange rates. No surprises, just straightforward billing.

A: We offer total flexibility to suit your preference. You may choose from the following options:

• Payment Timing: You can either pre-pay in advance to fully secure your booking or simply pay upon arrival at your destination.
• Payment Methods: We accept Cash (SGD/MYR) directly to the driver or Bank Transfer / PayNow.

Our pricing is transparent and designed for your convenience—no stress, no hidden fees.

A: It depends. No deposit is required for standard SG-JB trips. However, a 20-30% deposit is required for long-distance journeys (e.g., Malacca, KL), Thailand trips, or festive seasons to guarantee vehicle exclusivity.

A: Fully Digital. We accept PayNow, E-Wallet, Bank Transfer, and Cash (SGD/MYR). Seamless payment for a seamless journey.

A: Per Vehicle. Our premium pricing is for the entire car, offering you and your group total privacy and better value than individual ticketing.

A: Zero. Your quote is all-inclusive. Any additional services (extra stops or overtime) will be confirmed and agreed upon before charging.

A: Your comfort is our priority. Please provide your luggage count during booking. If it exceeds the vehicle’s capacity, we will recommend a size upgrade to ensure a safe and spacious ride.

A: Look for the C&J Signature Signage. Our chauffeur will be waiting in the arrival hall with a personalized name sign, ensuring a VIP welcome from the moment you land.

A: Simply WhatsApp us. Send your travel details (Date, Time, Destination, Pax) to our 24/7 concierge for an instant quote and confirmation.

A: 2-3 days recommended. While we strive to accommodate last-minute requests, booking early secures our most elite chauffeurs and preferred vehicle models.

A: Yes, subject to availability. Contact us on WhatsApp immediately; we will mobilize the nearest available luxury vehicle to your location.

A: Yes. We offer flexibility for changes made 1-2 days prior to travel. We will reconfirm any adjusted details to ensure your new plan is perfectly executed.

A: To provide our most accurate rate, please provide: Pickup/Drop-off points, Date/Time, Pax, Luggage count, and any Child Seat requirements.

A: Yes. We specialize in long-distance luxury charters. Whether it’s a direct journey to Genting Highlands, a family trip to Legoland, or a weekend escape to Desaru Coast, C&J ensures a non-stop, premium door-to-door service. Our fleet is optimized for both short hops and long-haul mountain drives.

A: Provide your flight number and terminal. Your chauffeur will monitor your flight in real-time and contact you via WhatsApp as soon as you touch down.

A: We offer grace periods. C&J provides 45 minutes of complimentary waiting from your actual landing time. Beyond this, a standard waiting fee applies. We track your flight to minimize any extra costs.

A: Flight number, Terminal, Arrival time, Pax/Luggage count, and your final destination.

A: Automatically adjusted. We track your flight details. If the airline changes the schedule, we adjust our dispatch accordingly. Extended delays may be subject to waiting charges.

A: We do not provide child seats, but you are welcome to bring your own at no extra charge. Per Singapore law, passengers below 1.35m must use a booster/child seat. While C&J does not supply seats, you may bring your own, and our driver will accommodate it smoothly without any additional fees.

A: Absolutely. We encourage you to bring your own if preferred. Please let us know so we can ensure the vehicle’s seating configuration is optimized.

A: Yes, we are specialists. C&J offers premium cross-border journeys to Hatyai, Bangkok, Krabi, and beyond. We handle all logistics and permits for a seamless, VIP long-distance experience.

A: Professional Logistics. Cross-border travel to Thailand involves complex permits which we pre-arrange to ensure zero delays at the border. For these 6-10 hour journeys, our chauffeurs plan optimized rest stops at premium service areas, ensuring both passengers and drivers remain refreshed and safe throughout the transit.

A: Executive Standards. To maintain our “Old Money” service quality, every vehicle is strictly odor-free and sanitized before each trip. Passengers enjoy complimentary bottled water, high-speed USB charging ports, and climate-controlled cabins. We prioritize your comfort as much as your arrival.

A: 24/7 Concierge Support. Every trip is logged in our system. If you misplace an item, contact our WhatsApp support immediately. We will coordinate with your chauffeur for a secure recovery and can arrange for the item to be couriered back to your doorstep.